How do I order a cake from the Cake-O-Licious website ?
There are two ways of buying from the website:
1) You can either choose from a selection of designs and sizes in our online shop and then add your message and choose your colour scheme. You then finalise your order through Paypal. The cakes available from the online shop are either for collection or can be delivered to your location (delivery charge is applicable).
2) If you would like to a different sized cake or wish to customise one of our designs in the galleries simply click on the request quotation button and complete the form. We will then send you a quote via email.
If you would like something that is not in the galleries please use the quotation forms.There is an option to upload an image so if you have a picture or sketch please use this facility.
Alternatively if you prefer, you can order over the phone, email or on our Facebook page.
Can I customise the cakes in the galleries or have something different to the cakes on the website ?
Absolutely. All of our cakes are bespoke cakes that are made to order and it is almost certain that no two cakes are the same. If you have a picture or sketch of the cake you would like please e-mail it to us at email@example.com
What size cake do I need ?
This is all dependent on the number of guests. We always try and quote for the right size cake to feed the number of people attending your event, however it a lot is dependent on the potion sizes. Novelty shaped cakes are usually available in one size due to the shape and style of the design, but if you would like a specific size, let us know and we will try our best to accommodate.
Do you deliver ?
Yes we can deliver to most locations in Manchester and its surrounding areas. There are certain times when we are unable to deliver due to demand.Please note that deliveries are subject to an additional charge depending on location.The online shop cakes can be delivered (upon agreement at time of order) or can be collected at an agreed time.
How long do your cakes last ?
The chocolate and vanilla sponge cakes should last 5 days if they are stored at room temperature in a cool place. Once cut the cake should be kept airtight to retain the freshness.
What are your prices?
Pricing will depend on the size, quantity and complexity involved in the design. All of our cakes are freshly made and hand crafted. Please contact us for a tailored, more detailed quote.
How can I place an order?
You can choose and order cakes from our online shop or if you would like a bespoke cake tailored to your design, please use the enquiry forms on the website, alternatively, you can email us at firstname.lastname@example.org or call 07714258730
How do I pay?
If you are placing an order via our shop then please follow all of the steps which will take you through to the checkout and make a payment via Paypal or worldpay. If you are using our bespoke service then once you have received a quotation you will be required to leave a 50% deposit to confirm your order.
How much notice do you need for my order?
This will depend on the type of cake you require. The turnover time on the website is 7 days, to enable us to manage the order process. The online shop cakes are available from 7 days although if you contact us via phone, we may be able to do this as an urgent request at an additional charge. The cakes in the Wedding gallery take longer due to the complexity of designs and more elaborate have a lead time of 14 days. If you need a cake sooner than this or would like a quote for something different please use the enquiry forms on the website.
Please try and give at least 7-10 days notice for all orders. If ordering online a minimum of 7 days notice is required. Although we try to take as many orders as possible we cannot create cakes in one day.
For large orders and events please try and notify us in good time to avoid disappointment.
All orders are not confirmed until deposit payments are received and cleared. Once a deposit has been received it is non refundable. Any orders placed online and cancelled within 7 days of the date required will not be refunded.
Where are you based?
Cake-O-Licious is based in Manchester, not far from the city centre.
Do you custom decorate cupcakes?
Are your products suitable for those with nut allergies?
We cannot guarantee any of our cupcakes are completely nut free. All cupcakes are made in a kitchen which uses nuts therefore they are not suitable for those with nut allergies.
Are your products suitable for a Halal diet?
100%! We do not use any alcohol based products in our cakes or cupcakes.
How long do the cakes/cupcakes last and how should I store them?
They will stay deliciously fresh for up to 3 days in an airtight container. Cakes will stay fresh for up to 5 days. Store at an ambient/room temperature (do not put them in the fridge as this can make them stale/dry.
What is the best way to transport a cake?
When transporting a cake try to keep it on a flat surface, either the footwell or boot of your car. Drive as careful as possible to ensure the cake does not move around. Once your cake has left our premises we do not hold any responsibility for it.
Can I contact you via phone?
Absolutely, you can call us on 07714258730 between 9-5 Monday-Friday or 10-5 on the weekends.